Analisa Kompetensi SDM Sebagai Penentu Keandalan Pelayanan Untuk Peningkatan Kinerja Pegawai Binar Terpadu Layanan Intervesi dan Bimbingan Belajar

Abstrak

Literally performance according to the Big Indonesian Dictionary (KBBI) in 2009 Performance is something that is achieved, demonstrated achievement, work ability. Performance is the result of work that has a strong relationship with the company's strategic goals, customer satisfaction, and contributes to the economy. Thus, performance is related to how employees do the work and the results achieved from the work. This study aims to analyze the competence of human resources as a determinant of service reliability for improving employee performance in the Integrated Binar Service Intervention and Tutoring Service. This research is a qualitative research with 7 informants. This research was conducted using primary and secondary data which were then processed by qualitative descriptive methods. The results of this study indicate that the competence of employees is the main factor to achieve the goals of the institution. The existence of existing human resource competencies that are in accordance with the needs of the institution shows that the employee's performance is good so that the service is truly quality.